Plans and billing

Getting started

After you create your account, choose a plan on the Billing page. You can add servers and start backing up as soon as your payment goes through.

Subscribe

1. Open Billing (organization owner only).
2. Click Subscribe on a plan.
3. Pay securely with your card on Paystack's page.
4. You're sent back to FlashBackup and your plan is active immediately.

Plans renew monthly on the same date. Paystack emails you a receipt for each payment, and every payment appears in your payment history.

Change plan

On the Billing page, click Switch to this plan and pay for the new plan. The new plan starts immediately and the old subscription is stopped, so you are never billed for both.

When you downgrade, check that you're within the new plan's limits. If you have more items switched on than the plan allows, only the oldest items are backed up.

Update your card

Click Update card on the Billing page. You're taken to a secure Paystack page to change it.

Failed payments

If a renewal fails, the owner gets an email and the dashboard shows a yellow notice. Backups continue for 3 more days. Update your card in that time to avoid an interruption.

Cancel

Click Cancel subscription. Backups keep running until the end of the period you already paid for, then stop. Your backups in Google Drive are not deleted. You can subscribe again any time.

Delete your organization

In Settings → Delete organization, the owner can cancel the subscription and remove all records from FlashBackup. Your files in Google Drive are not touched.